Privacy Policy

Who is responsible

TBESFOOD COMPANY LIMITED is the data controller for this website. Head office: 2nd Floor, 81 Cach Mang Thang 8 Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam.

What we collect

Enquiries. The contact form opens your own email app with the details you typed: name, company, company website, email address and message. This website does not store them. We receive them when you send the email. If you email us directly or use WhatsApp, we receive what you send that way.

Site analytics. Google Analytics shows us which pages are visited, how visitors arrive, and general information such as device type and approximate location. It may set cookies with names beginning with _ga.

Site performance. Vercel Web Analytics and Speed Insights give us page and speed statistics without using cookies.

Server logs. Our hosting provider, Vercel, processes technical data such as IP address and browser type to deliver the site and keep it secure.

Cookies and your choice

In the European Economic Area, the United Kingdom and Switzerland, Google Analytics cookies stay off until you accept them. Elsewhere they are on unless you reject them. You can change your choice at any time under Cookie settings in the footer. Your choice is saved in your browser.

When these cookies are off, Google may still receive limited signals that carry no cookie identifier.

Why we use it

We use enquiry details to reply to you and to prepare or carry out a business relationship. This is our legitimate interest and, where relevant, a step toward a contract.

We use Google Analytics on the basis of your consent where consent is required. We use technical data to run and protect the site, which is our legitimate interest.

Who receives it

Our staff and the TBES Group companies that handle your enquiry; Vercel for hosting; Google for analytics; WhatsApp if you contact us there; and authorities when the law requires it. We do not sell personal data.

International transfers

We are based in Vietnam and our providers operate in several countries, including the United States, so your data may be processed outside your country. Where transfer rules apply, we rely on the safeguards offered by our providers or on the need to respond to your request.

How long we keep it

We keep enquiries and business correspondence for as long as the relationship needs them and as our legal, tax and accounting records require. Google Analytics data is kept for no more than 14 months. Cookies beginning with _ga can last up to two years unless you remove or reject them.

Your rights

Depending on where you live, you can ask to access, correct or delete your data, restrict or object to its use, receive a copy, and withdraw consent at any time. Email us and we will reply within one month. You can also complain to your local data protection authority.

Changes

We may update this policy. The date at the top shows the current version.